{"id":2495,"date":"2019-10-22T15:06:57","date_gmt":"2019-10-22T07:06:57","guid":{"rendered":"https:\/\/www.mondoze.com\/guide\/?post_type=kb&#038;p=2495"},"modified":"2022-10-05T08:03:09","modified_gmt":"2022-10-05T00:03:09","slug":"collecting-logs-and-system-information","status":"publish","type":"kb","link":"https:\/\/www.mondoze.com\/guide\/kb\/collecting-logs-and-system-information","title":{"rendered":"Collecting Logs and System Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2495\" class=\"elementor elementor-2495\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77671920 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77671920\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fe8d6c5\" data-id=\"1fe8d6c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-806a7cf elementor-widget elementor-widget-heading\" data-id=\"806a7cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How To Collect Logs and System Information<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a1c00f elementor-widget elementor-widget-text-editor\" data-id=\"18a1c00f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>You can view and collect agent logs from web console.<\/p><p><strong>To view the activity logs for a specific machine:<\/strong><\/p><ol><li>Login to the console for backup management.<\/li><li>Choose the machine.<\/li><li>Click on activities.<\/li><\/ol><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-2500\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/win1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/p><p>4. View details or download the log to submit to Mondoze support.<\/p><p>If you choose to backup your device to cloud storage. There is only 1 type of backup\/scheme format available. Which is Daily Incremental with single-file backup format.<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-2501\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/win2-290x300.png\" alt=\"\" width=\"290\" height=\"300\" \/><\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-2502\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/win3-167x300.png\" alt=\"\" width=\"167\" height=\"300\" \/><\/p><p><strong>To collect System Information from an agent (machine) from Backup Management Console:<\/strong><\/p><ol><li>Select the agent\/machine in the console for backup management.<\/li><li>Go to the activities.<\/li><li>Click on Collect system information.<\/li><li>Agent collects, zips and pushes the required info locally to the web console for download.<\/li><\/ol><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-2503\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/win4-300x260.png\" alt=\"\" width=\"300\" height=\"260\" \/><\/p><p><strong>To collect System Information from an agent (machine) from manually from agent side (OS side):<\/strong><\/p><p><strong>Windows<\/strong><\/p><ol><li>Use an AcronisInfo tool.<\/li><li>Perform the exe file in CMD as administrator.<\/li><li>Send in the generate log to support.<\/li><\/ol><p><strong>Linux (with acronis backup agent installed)<\/strong><\/p><p>a) <span class=\"word\">Run the <\/span><span class=\"word\">root\u00a0<\/span><span class=\"word\">privileges\u00a0<\/span><span class=\"word\">to\u00a0<\/span><span class=\"word\">the\u00a0<\/span><span class=\"word\">following\u00a0<\/span><span class=\"word\">command<\/span>:<\/p><p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #acrocmdsysinfo&#8211;loc=\/full_path_to_report\/file_name<\/em><\/p><p>Where \/full_path_to_report\/ is the current location and filename which is to save Linux System Report Send the file to help.<\/p><p>b) If the above command doesn&#8217;t work for some reason, run a bash script to directly collect the information:<\/p><p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #\/usr\/lib\/Acronis\/BackupAndRecovery\/systeminfo<\/em><\/p><p>The report will be save automatically to the \/var\/lib\/Acronis\/sysinfo\/ directory.<\/p><p>Send in the file to support.<\/p><p><strong>Linux (without acronis backup agent installed)<\/strong><\/p><ol><li>Download the systeminfo binary file from the below link to your server.<\/li><li>chmod +x systeminfo.<\/li><li>.\/systeminfo and wait until the process complete.<\/li><li>The log fill will be put in \/var\/lib\/Acronis\/sysinfo\/<\/li><li>Send in the file to support.<\/li><\/ol><p><strong>Mac OS<\/strong><\/p><p>To collect system information on a Mac, open Terminal and execute:<br \/><em><strong>\u00a0 \u00a0 sudo -u root \/Library\/Application\\ Support\/BackupClient\/Acronis\/BackupAndRecovery\/systeminfo<\/strong><\/em><\/p><p>The report will be saved automatically to <strong>\/Library\/Application Support\/Acronis\/systeminfo<\/strong> content<\/p><p>Submit the file to maintain.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How To Collect Logs and System Information You can view and collect agent logs from web console. To view the activity logs for a specific machine: Login to the console for backup management. Choose the machine. Click on activities. 4. View details or download the log to submit to Mondoze support. If you choose to &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.mondoze.com\/guide\/kb\/collecting-logs-and-system-information\"> <span class=\"screen-reader-text\">Collecting Logs and System Information<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[50],"kbtag":[110],"mkb_version":[],"_links":{"self":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2495"}],"collection":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/comments?post=2495"}],"version-history":[{"count":10,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2495\/revisions"}],"predecessor-version":[{"id":18381,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2495\/revisions\/18381"}],"wp:attachment":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/media?parent=2495"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=2495"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kbtag?post=2495"},{"taxonomy":"mkb_version","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/mkb_version?post=2495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}