{"id":2520,"date":"2019-10-22T15:37:28","date_gmt":"2019-10-22T07:37:28","guid":{"rendered":"https:\/\/www.mondoze.com\/guide\/?post_type=kb&#038;p=2520"},"modified":"2022-10-05T08:03:04","modified_gmt":"2022-10-05T00:03:04","slug":"brand-support-options-for-partners","status":"publish","type":"kb","link":"https:\/\/www.mondoze.com\/guide\/kb\/brand-support-options-for-partners","title":{"rendered":"Brand Support Options For Partners"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2520\" class=\"elementor elementor-2520\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-401e4672 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"401e4672\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c102187\" data-id=\"5c102187\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c146104 elementor-widget elementor-widget-heading\" data-id=\"c146104\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brand Support Options For Partners<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-643d2eed elementor-widget elementor-widget-text-editor\" data-id=\"643d2eed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Acronis Backup Cloud offers a variety of branding options. It is to customize the client-side interface of backup service in accordance with partner brand&#8217;s design.\u00a0<\/p><p>List of branding options available<\/p><ul><li><strong>Company name:<\/strong>\u00a0Specify your company name<\/li><li><strong>Service name:<\/strong>\u00a0Specify the name of your backup service offering<\/li><li><strong>Home URL:<\/strong>\u00a0Specify the URL of your main website<\/li><li><strong>Support URL:<\/strong>\u00a0Specify the URL of your support page<\/li><li><strong>Support phone:<\/strong>\u00a0Specify your support&#8217; phone number<\/li><li><strong>Knowledge base URL:<\/strong> Specify the URL of your knowledge base .(Link to the knowledge base is display in error messages and alerts)<\/li><li><strong>EULA URL:<\/strong>\u00a0Specify the URL of your EULA page<\/li><li><strong>Platform terms URL:<\/strong>\u00a0Specify the URL of your platform terms page<\/li><li><strong>Administrator guide:<\/strong>\u00a0Specify the URL of your administrator&#8217;s guide page<\/li><li><strong>Help URL:<\/strong>\u00a0Specify the URL of your custom help page<\/li><li><strong>Buy URL:<\/strong>\u00a0Specify the URL for the &#8216;Buy&#8217; buttons shown in the Backup Console and e-mail notifications<\/li><li><strong>E-mail server settings:<\/strong>\u00a0User defined<\/li><li><strong>Sender properties:<\/strong>\u00a0Specify sender and SMTP server parameters:<\/li><li><strong>From:<\/strong>\u00a0sender&#8217;s e-mail<\/li><li><strong>SMTP server address:<\/strong>\u00a0SMTP server&#8217;s DNS name or IP<\/li><li><strong>Port:<\/strong>\u00a025 by default<\/li><li><strong>Encryption:<\/strong>\u00a0None; SSL; TLS<\/li><\/ul><p>Along with the web console branding options such as custom color scheme, logo, company and service names. \u00a0Acronis Backup Cloud allows customizing contact information and support options. So that, you can set your support line phone number with your support portal and knowledge base on the addresses.<\/p><p>To set up your custom support options:<\/p><ol><li>Open the account management console.<\/li><li>Select your partner group to customize support options. Branding settings will apply to all subgroups of your group.<\/li><li>Navigate to\u00a0<strong>Branding<\/strong>:<\/li><\/ol><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2526 size-medium\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/tls2-300x56.png\" alt=\"branding\" width=\"300\" height=\"56\" \/><\/p><p>4. To enable custom branding, turn the toggle switch to the on (1) position:<\/p><p><a class=\"image-enlarge-link\" href=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14013720579\/original\/rwR80INAz7GClvqcgjgBNfTNOHCzF7CygA?1490627875\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"fr-dib fr-draggable\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14013720579\/original\/rwR80INAz7GClvqcgjgBNfTNOHCzF7CygA?1490627875\" data-filelink=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14013720579\/original\/rwR80INAz7GClvqcgjgBNfTNOHCzF7CygA?1490627875\" data-fileid=\"14013720579\" data-uniquekey=\"1490627838129\" \/><\/a><\/p><p>5. Below the color scheme, are branding elements you can customise:<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2528 size-medium\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/tls3-291x300.png\" alt=\"all-the-smiths\" width=\"291\" height=\"300\" \/><\/p><p>6. Specify the URL of your support portal, support line phone number, and\/or the URL of your knowledge base. Click a field to edit it:<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2529 size-medium\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/tls4-300x71.png\" alt=\"support-url\" width=\"300\" height=\"71\" \/><\/p><p>7. Or you can leave default options or leave the fields blank.<\/p><p>The support options are display in the backup management console. It also have support line phone number. Besides that, support portal address are display on the <strong>About<\/strong>\u00a0tab of the backup management console:<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2531 size-medium\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/tls5-300x242.png\" alt=\"company-about-tab\" width=\"300\" height=\"242\" \/><\/p><p>Link to the knowledge base is display in error messages and alerts:<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2533 size-medium\" src=\"https:\/\/www.mondoze.com\/guide\/wp-content\/uploads\/2021\/03\/tls6-300x114.png\" alt=\"company-all-alert\" width=\"300\" height=\"114\" \/><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Brand Support Options For Partners Acronis Backup Cloud offers a variety of branding options. It is to customize the client-side interface of backup service in accordance with partner brand&#8217;s design.\u00a0 List of branding options available Company name:\u00a0Specify your company name Service name:\u00a0Specify the name of your backup service offering Home URL:\u00a0Specify the URL of your &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.mondoze.com\/guide\/kb\/brand-support-options-for-partners\"> <span class=\"screen-reader-text\">Brand Support Options For Partners<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[50],"kbtag":[110],"mkb_version":[],"_links":{"self":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2520"}],"collection":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/comments?post=2520"}],"version-history":[{"count":11,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2520\/revisions"}],"predecessor-version":[{"id":18362,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kb\/2520\/revisions\/18362"}],"wp:attachment":[{"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/media?parent=2520"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=2520"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/kbtag?post=2520"},{"taxonomy":"mkb_version","embeddable":true,"href":"https:\/\/www.mondoze.com\/guide\/wp-json\/wp\/v2\/mkb_version?post=2520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}