Mondoze Terms of Service

The use of services provided by Mondoze, LLC (hereafter referred to as “Mondoze”) is subject to the following Terms and Conditions.

By making a payment for any order or continuing to use our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. We reserve the right, at our sole discretion, to change or modify these terms and conditions at any time, and to decide whether such changes apply to existing or future customers. We may also update related policies, fees, and guidelines without prior notice. Your continued use of our services after any such updates constitutes your acceptance of the revised terms. You agree to obtain updates to the terms by visiting our website.

Acceptable Usage Policy

Mondoze’s Acceptable Usage Policy is designed to protect its users. To emphasise, Mondoze ensure the users are free from illegal, malicious, damaging and inappropriate behavior. All Mondoze users are subject to the Usage Policy. Moreover, the Usage Policy lists activities that are prohibited on Mondoze’s services. For instance, such as hacking and spamming.

Privacy Policy

Mondoze’s Privacy Policy covers treatment of information that Mondoze may collect from users of its products and services and from visitors to the Mondoze site.

Anti-Spam Policy

In our ongoing commitment to provide efficient services for our customers, Mondoze has introduced a new, more vigilant anti-spam policy. Besides, we have implemented the following policy as a part of our commitment to reduce spam related activity.

Customer Support

Any support we provide is at our sole discretion and may be withdrawn at any time without notice or liability. We offer reasonable technical support to customers through our ticketing system during normal support hours. Despite any discretionary support provided, our only contractual obligation is to maintain basic server functionality. We will ensure that the Customer’s Service remains operational and will respond to support tickets within a reasonable timeframe.

IP Change / Blacklist

If the assigned IP address is found to be blacklisted, you must report it within 24 hours from the service activation time to request a free replacement. Any IP change requests made after this 24-hour period will incur an IP change fee.

Abuse Policy

Customer acknowledges that any prohibited activity outlined in our Acceptable Usage Policy may result in immediate suspension or termination of service without notice or refund. If an abuse report is received from a third party, we may, at our discretion, provide system logs or other relevant evidence. We recognize that some reports may be inaccurate; therefore, Customers are required to respond promptly to allow proper assessment before any suspension or termination decision is made.

Zero Tolerance Spam Policy

You agree to comply with Mondoze’s Anti-Spam Policy, which forms an integral part of this Agreement. The use of Mondoze’s services for any form of illegal spam activity is strictly prohibited. Mondoze reserves the right to modify the Anti-Spam Policy at any time. Continued use of the services after any such modification constitutes your acceptance of the revised policy.

Bandwidth Usage and Allocation

Unless otherwise specified, exceeding your allocated bandwidth will result in service suspension. Bandwidth allocation is shared bandwidth, and usage by others may affect available capacity. You are solely responsible for your service, including securing passwords and servers to prevent overages. Bandwidth resets either on the first day of each month or on the service’s billing renewal date, depending on the service type. The service will automatically resume once bandwidth usage has been reset.

Refund Policy

A full refund is available for services cancelled within 48 hours of provisioning, subject to the following conditions and exceptions:

• Heavily Used Services: Non-refundable. Any service that has used more than 5% of its allocated bandwidth or 20GB of data (whichever is lower) is considered heavily used.
• Non-Refundable Fees: Setup fees, payment processing fees, and IP-related charges are non-refundable.
• Policy Violations: No refund will be issued in cases involving abuse, illegal activity, or violation of our Terms of Service.
• Promotional & Discounted Plans: VPS services purchased under promotions, discounts, or special offers are non-refundable. These sales are final and not eligible for upgrades, transfers, or conversion to cash.
• Cryptocurrency Payments: Payments made using Bitcoin or any other cryptocurrencies are non-refundable. 
• Custom Configurations: Services with custom setups, add-ons, or special requests are non-refundable.
• IP Changes and Service Modifications: Requests for IP changes, replacements, or any other service modifications after provisioning indicate active use of the service. Such services are not eligible for refunds or payment disputes.
• Non-Payment Suspensions: Services suspended or terminated due to non-payment are not eligible for a refund.
• Downgrades or Plan Changes: Refunds are not issued for downgrades or mid-cycle plan changes.
• Wrong Purchases: Refunds will not be provided for accidental or incorrect purchases. Customers must verify order details before confirming.
• Late Refund Requests: Refund requests submitted after the 48-hour eligibility period will be reviewed on a case-by-case basis. Customer agrees they are not eligible for a refund after the 48-hour period.
• Residential VPS: Once the Residential VPS has been successfully deployed and activated, no refunds will be issued due to the unpredictable behavior of residential IP addresses.

How to Request a Refund: All refund requests must be submitted by creating a support ticket to our billing department with a clear reason for the refund.

Mondoze reserves the right to amend or withdraw any promotion, or disqualify any customer suspected of misuse or abuse, without prior notice. Refund requests made after the 48-hour period may be reviewed on a case-by-case basis. Customers agree they are not eligible for a refund after this period.

Warranty Disclaimer

Except as expressly stated in this Agreement, our services are provided “as is” and “as available.” We make no warranties or guarantees of any kind, whether express, implied, or statutory, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose. We do not provide any service level guarantees. Any loss or damage resulting from service interruptions or unavailability shall not entitle the customer to any compensation or remedy.

Limitation of Liability

Our total liability under this Agreement or in connection with the Services shall not exceed the total amount paid by the Customer to us during the three (3) months preceding the event giving rise to the claim. We are not liable for any loss of data, loss of use, business interruption, or for any indirect, incidental, consequential, special, unforeseeable, or punitive damages (including loss of profits), regardless of the cause or legal theory, even if we have been advised of the possibility of such damages. The Customer is solely responsible for maintaining their own data backups. Backup services provided by Mondoze are available only upon request and subject to additional fees. The Customer acknowledges that these limitations are a fundamental part of this Agreement and that, without them, we would not be able to provide the Services.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable in full effect.

Effective Date and Termination

This Agreement takes effect upon your order of our Services and remains in force for as long as you maintain an active account or continue using our Services. Either party may terminate this Agreement at any time by providing a 30-day advance notice. We reserve the right to terminate this Agreement immediately if a Customer is found to be engaging in, permitting, or facilitating any prohibited activity as defined in our Acceptable Usage Policy.